Additional Information

In Spring 2020, the World Health Organization (WHO) declared the Novel Coronavirus (COVID-19) a worldwide pandemic. If contracted, this virus has the ability to cause the traveler extreme illness, including, but not limited to, death. Travelers/Passengers understand that they are taking the risk of traveling with the knowledge of the effects of contracting COVID-19. All travelers MUST read and agree with our COVID 19 Waiver of Liability Form. w/in 48 of paying the deposit

eBiz Travel is not liable for any loss due to failure to read and understand this information, as the considerations included in this document may be critical to your upcoming trip. eBiz Travel regular booking conditions and policies also apply. All considerations in this document apply to the person signing.

For more information, before traveling eBiz Travel recommends you consult either the Canadian or US Government websites for any specific travel advisory information pertaining to your destination.

eBiz Travel is dedicated to providing a safer and cleaner travel experience throughout your journey. Before and throughout your tour, all of your accommodations and transport vehicles will be cleaned and sanitized. Strict adherence to state-imposed health regulations will be maintained. 

All clients/travelers agree to indemnify, defend, and hold harmless the Released Parties from and against any and all costs, expenses, damages, claims, lawsuits, judgments, losses, and/or liabilities (including attorney fees) arising either directly or indirectly from or related to any and all claims made by or against any of the Released Parties due to bodily injury or harm, death, loss of use, monetary loss, or any other injury from or related to my use of eBiz Travel services, or the services of travel eBiz Travels’ suppliers or vendors, specifically related to COVID-19

PASSPORT & VISA
Traveling abroad requires a passport valid for six months beyond travel dates. PASSPORT STAMPS
You are required at least one blank page All visitors to Cuba must be valid for at least two more months from the date you intend to leave Cuba.

ENTRY PERMITS REQUIREMENTS FOR CUBA

When you apply for a Cuba Tourist Card, you must have the following:

• A Cuba Visa application form.
• A recognized passport/travel document that is valid for at least two more months from the date you intend to leave Cuba.
• Two passport-size pictures of yourself.
• Flight ticket which includes the arrival and departure date.
• Travel health insurance. The Cuba travel insurance requirements state that the insurance plan must cover sudden illness, accidents, and repatriation for the duration of your stay.
• Proof of accommodation in Cuba, such as a hotel.

Additional Information

Lost/Stolen Passports: Please obtain a police report for a lost or stolen passport in the area where the loss or theft occurred. Recently, police have required evidence of U.S. citizenship prior to issuing the report of loss. In these cases, U.S. citizens may visit U.S. Consulate General Ghana to obtain a temporary emergency passport prior to obtaining a report of loss.

Carry a copy of your U.S. passport with you at all times to have proof of identity and U.S. citizenship readily available, if needed

Monthly payments are required to keep your reservations current. Your invoice will clearly note your payment plan. We suggest you put this payment plan on your personal calendar. Your reservation can be automatically canceled, without notice, if you should go more than 30 days after your monthly payment was due. Once your trip is canceled you will be notified via your email. You may reinstate your trip within 7 calendar days of cancellation by paying the full amount past due. If you go past the suppliers final payment due date then please refer to the cancellation pol-icy for this trip.

Missed Payments: If you should go more than 30 days after your monthly payment was due your trip is subject to cancellation. Once your trip is canceled you will be notified via your email. You may reinstate your trip within 7 calendar days of cancellation by paying the full amount past due. If you do not renew your refund will be based on the cancellation policy

– Making reservations for this package signifies your acceptance of our Terms and Conditions.

– If you select the auto bill plan and later cancel this plan you are responsible for making timely payments on your reservation according to the billing plan on your account. If you go past the suppliers final payment due date then please refer to the cancellation policy for this trip. 

– You must ensure your roommate, if applicable, is also making timely monthly payments. Please review our “ROOMMATE POLICY” in our Terms & Conditions.

– If permitted by supplier, there will be a $225 name change fee for international travel, and $250 after final payment date, if permitted by vendor. There may be additional vendor fees applied.

–Prices are subject to change without notice. Please make your reservations today at this low price to be locked in.

The CDC & The Cuban Government recommends the following vaccines

Missing a vacation is bad enough. Losing the money you paid for your vacation is even worse. Trip insurance is therefore recommended.

You can purchase travel insurance on your own. eBiz Travel will inquire about your policy information to have on file in the event there is an emergency.

Click here for the Top 10 Reasons People Buy Travel Insurance

• TravelInsurance.com
• TravelEx
• World Nomads

ROOMMATE MATCHING
Roommate Matching is available. You must ensure your roommate, if applicable, is also making timely monthly payments. Please review our “ROOMMATE POLICY” in our Terms & Conditions.

NAME CHANGE FEE
If permitted by vendor, there will be a $225 name change fee for international travel, and $250 after final payment date.

Period before departure date within which written notification is received at our offices. Cancellation charge per person, as a percentage of the total trip cost. Please review our full terms and conditions.

•    All travelers’ Full names, DOB, & passport details must be submitted by 10 AM PST on June 25, 2024
•    Deposits made to eBiz Travel/ Warder and Associates are non-refundable and non-transferable.
•    All payments to eBiz Travel/ Warder and Associates are non-refundable and non-transferable. This is because eBiz Tavel has contractual agreements with hotels, airlines, and other vendors that will not allow us to obtain refunds. This allows us to have competitive pricing and flexible payment options. We recommend that you obtain travel insurance to ensure your trip and research “Cancel For Any Reason” policies. Any questions pertaining to your insurance policy should be directed to the Insurance agency. Payments and deposits are non-refundable. No exceptions.
•    Final payment is due July 2, 2024. Payments received after this date will be subject to a $150 late fee and will be automatically added to your reservation.
•    If we are not able to visit our destination due to circumstances beyond eBiz Travels’ control the trip will be rescheduled to another date. If you see a travel event you would like to participate in your payments can be transferred over to that event. Applied funds for a future trip must be used within a years’ time of this trip being canceled. Paying your deposit signifies your acceptance of our Terms & Conditions.
•    All late payment requests must be approved by management before the final payment dead-line on your account.
•    IMPORTANT NOTICE: Currency and pricing fluctuations: Pricing is based on the current ex-change rate(s). Should there be considerable currency fluctuations, we reserve the right to apply any necessary surcharges. In the event any additional fuel surcharges by the Land Suppliers and/or airlines we reserve the right to add these to the costs of land package and/or airfare. Any applicable debits or credits will be advised in writing prior to final payment. Prices are guaranteed once final payment is made.
•    INSURANCE IS HIGHLY RECOMMENDED – Click here for the Top 10 Reasons People Buy Travel Insurance
•    Making reservations for this package signifies your acceptance of the above conditions in addition to our general Terms and Conditions.
•    Missed Payments: If you should go more than 30 days after your monthly payment was due your trip is subject to cancellation. Once your trip is canceled you will be notified via your email. You may reinstate your trip within 7 calendar days of cancellation by paying the full amount past due. If you do not renew your refund will be based on the cancellation policy
•    Alterations or cancellations by you after commencement of travel and unused services
We will do our best to implement any changes to your arrangements you request once they have commenced, but we cannot guarantee this will be possible. In the event of such amendments being made you will be liable for any cancellation charges that may be levied for the services originally booked, and for the cost of booking the revised arrangements and the arrangements themselves. As a basic principle, no refunds will be paid to clients who do not complete a trip. However where we ourselves are able to obtain a refund from hotels or principals for services not used, we will pass this on to you, less any administration charges. If you have taken out travel insurance you may, depending on the details of your policy, be able to recover the cancellation charges.
•    If we change your trip
We start planning the trips we offer many months in advance. Occasionally, we have to make changes to itineraries, hotels and other details both before and after bookings have been con-firmed. While we always endeavor to avoid changes and cancellations, we must reserve the right to do so. However, we will only cancel your confirmed booking after balance due date where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of “force majeure” as defined herein.

•    PHOTOGRAPHY RELEASE FORM 
All travelers participating in our group trips are required to sign the photography release form w/in 48 hours of paying your deposit. Failure to do so will result in the cancellation of your registration.

• This package is a LAND ONLY package. Travelers are responsible for booking their International Flight to Cuba

• You need to arrive to Jose Marti International Airport on Sunday, September 8, 2025. We will depart from the same airport. 

• Your flight can depart from the United States on Sunday, September 8, 2025.
• All Travelers must complete our Guest Flight Information Form
• Airline Seat Assignments: Airline seats are not included in this travel package.

– CLIENT PORTAL – You can log-in to our client portal to view your account 24 hours a day

– SEAT ASSIGNMENTS – ARE at the discretion of the airline. Seats for the group tour are only located in economy class. (if applicable)
– Prices are subject to change without notice. Please make your reservations today at this low price to be locked in.

– FYI: Currency and pricing fluctuations: Pricing is based on the current exchange rate(s). Should there be considerable currency fluctuations, we reserve the right to apply any necessary surcharges. In the event any additional fuel surcharges by the Land Suppliers and/or airlines we reserve the right to add these to the costs of land package and/or airfare. Any applicable debits or credits will be advised in writing prior to final payment. Prices are guaranteed once final payment is made.

PHOTOGRAPHY: eBiz Travel has the exclusive right to include photographic, video and other visual portrayals of Passenger in any pictorial medium of any nature whatsoever for trade, advertising, sales, publicity or otherwise, without compensation to Passenger, and all rights, title, and interest therein (including all worldwide copyrights therein) shall be eBiz Travel sole property, free from any claims by Passenger or any person deriving any rights or interest from Passenger. eBiz Travel will not disclose your name online or in printed media without additional expressed written consent.

TIPPING
Tips & Gratuities for tours and excursions.
– Suggested gratuities for Tour Guide (suggested $10-$20 per day)
– Suggested gratuities for Drivers (suggested $5-$8 per day)
Many restaurants include a service charge, which will be clearly identified on your bill; for those that do not, a tip of 10% to 15% is appropriate.

CURRENCY
Cuba’s official currency is the CUP – Peso Cubano. Foreign currencies (especially USD and EUR) are also widely used. Cuban Pesos (CUP) formally have a fixed value of 25 CUP = 1 USD, however, as of August 4, 2022 the government has set the foreign currency exchange rate at 120CUP = 1 USD.  

EMERGENCIES

If you are overseas and in need of emergency assistance contact the nearest U.S. embassy or consulate. If you are concerned about a loved one overseas, please call:

From the U.S. & Canada (Outside of Cuba)

• 1-888-407-4747
• From Overseas – +1 202-501-4444

U.S. Embassy Cuba

• U.S. Citizens with emergencies, please call +53 7 839 4100
• Outside of Office Hours, contact: +53 7 839 4100, dial 1 for English, then 0 to speak to an operator

Victims of Crime:

If you are the victim of a crime overseas

• To contact the U.S. Embassy in Havana call (+53) 7 839-4100.
• To contact the Department of State in the U.S. call 1-888-407-4747 (from the U.S. or Canada) or +1 202 501-4444 (from overseas).
• Contact the local police to report the incident and get immediate help. Request a copy of the police report.

*itinerary subject to change