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united arab emirates

DUBAI & ABU DHABI

DEC 28, 2018 - JAN 4, 2019

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FREQUENTLY ASKED QUESTIONS - UAE

 

Have Questions? Can't find all of the information you need?  Check out our frequently asked questions and answer section below. If you still need assistance, contact our office with your questions.

  • 1. WHAT DOCUMENTS DO I NEED TO TRAVEL?

    PASSPORT VALIDITY:
    Must have 2 blank pages when entering the county  & 6 months validity after date of arrival.

    BLANK PASSPORT PAGES:
    One page required for entry stamp

    TOURIST VISA REQUIRED
    No TOURIST VISA REQUIRED for tourist stays under 30 days
    No VACCINATIONS
    No CURRENCY RESTRICTIONS FOR ENTRY
    No CURRENCY RESTRICTIONS FOR EXIT

     

    Information provided by the US Passports & International Travel  Nationalities of other countries should check their visa requirements

     

    Please make a photocopy of your passport’s identification page and keep it separate from your original. It’s also a good idea to leave a digital copy with someone at home. This may speed up the replacement process should you lose your passport.

  • 2. DO I NEED TO REGISTER?

    Yes you need to register for this trip in order to secure your hotel rooms. Please click here to register. Thank you

  • 3. WHAT IS INCLUDED IN THE PRICE?

    DUBAI & ABU DHABI  TRIP INCLUSIONS

    I am pleased to offer an amazing journey to Dubai and Abu Dhabi.

     

    This package is quote comprehensive as the following items are included within the cost of the itinerary. Sightseeing as outlined in the itinerary with inside visits (including admission charges) and special features shown in BOLD & UPPER CASE in the tour description. Sightseeing with local guides where applicable.

     

    • The Services of a professional, multilingual Tour Director will be provided throughout.
    • Seven Nights Accommodations at Holiday Inn Mall of the Emirates
    • Daily breakfast
    • One Brunch
    • Four Dinners
    • Private group transfers
    • Welcome dinner cruise and farewell dinner at the resort
    • Private group touring and excursions as listed. Fully air-conditioned motor coaches for specified itinerary.
    • All applicable taxes and site/park entry fees
    • One group airport transfer on arrival and departure (Passengers arriving at multiple or different times throughout the day, additional transfer costs may apply).

    Single Occupancy is an additional $1127. No triple occupancy available.

  • 4. WHAT IS NOT INCLUDED IN THIS PRICE?

    EXCLUSIVE
    • Round Trip International airfare
    •  Lunches and dinners not already included
    • Gratuities ($5-10 per person, per day suggested)
    • Travel & Medical Insurance
    • Optional tours available for purchase after booking

    Airport taxes (where applicable), excess baggage, all items of a personal nature such as laundry, cleaning, telephone, internet, or fax expenses, beverages including tea and coffee (except at breakfast and at hotel dinners), wines, liquors, soft drinks, etc. Gratuities for the Tour Director, motor-coach driver and local guides are not included gratuities for local guides cannot be included and must be paid while on tour.

     

    OPTIONAL GRATUITIES :: Prepaid gratuities can be paid in advance for the tour director and motor-coach driver. $59 p/p

     

    Air Concierge $59 :: If you would like eBiz Travel to book your flight(s). Click here

     

  • 5. DO I REALLY NEED INSURANCE?

    Protection Insurance can prevent you from incurring a financial loss before your trip. Should you have to cancel for any of the following reasons: (Illness, Injury, Death, Unannounced Strike, Hijacking, Jury Duty, Court Ordered Appearance or Traffic Accident). For specific reasons that qualify for a refund please click here.

  • 6. HOW MUCH MONEY WILL I NEED TO BRING?

    It depends on your spending habits, but for to get some idea of how much you should bring, you can visit here. For the conversion rate, please click here.

  • 7. AIR TRAVEL INFORMATION

    Round trip international flights from/to the United States are NOT included -  Once we secure deposits for 15 people, we will research group airfare. If group airfare is secured, monthly payments can be made versus paying one lump sum. Of course the particulars will be decided by the airline. If we opt out on group air and you would like eBiz Travel to book your flight(s). Click to Add Flight Concierge Services $59. We will conduct search and book all legs of your flight. You will be provided multiple options to suit your preferences. Telephone consultation included. Have questions? Contact Us Here

  • 8. CAN CHILDREN TRAVEL WITH US?

    Yes, children 12 and over can join us on our vacation. The cost will be the same as if they are an adult.

  • 9. WHAT ABOUT ELECTRICAL OUTLETS?

    In the United Arab Emirates the standard voltage is 220 V and the frequency is 50 Hz. You cannot use your electric appliances in the United Arab Emirates without a voltage converter, because the standard voltage in the United Arab Emirates (220 V) is higher than in the United States of America (120 V).

  • 10. WHAT ABOUT ADDITIONAL EXCURSIONS/TOURS?

    Dinner In The Sky $208. Equal monthly payments will be added to your monthly payment and will be automatically deducted.

     

    Enjoy an unforgettable experience with the view of Dubai city and water views while eating your dinner in an outdoor table platform which is suspended 50 meters up in the sky by a special crane including a live magic show for dinner sessions. This is a shared experience with other guests with a maximum group of 22 PAX. The total duration of the experience is between 90 minutes to 100 min depending on the session. The chef will serve a 3 course menu (starter, main course and dessert). You can choose your main course, starter and dessert in advance while booking which can be a choice of (beef, chicken, fish or vegetarian option ). All drinks (juices, soft drinks, coffee and tea are included) Please mention your preferred main course, starter and dessert when confirming you want to participate in Dinner In The Sky.

     

    Once arrived to the reception area ( it is recommended to arrive 30 min before the start of your session), we will be seated for signing the contract and we will be advised to use restroom. Then their staff will transfer us to the table location where our safety supervisor will give us a 2 min safety briefing before you get seated. After that we will be asked to choose our seats and their staff will assist you. Once we are in the sky, the table will be rotating in order to enjoy the view 360 degrees. There will be a 15 min magic show during dinner.

     

    Inclusions

    • Beverages Bottled water Dinner Light refreshments Meals as per itinerary
    • Free parking
    • Live magic show for dinner

     

    Exclusions

    • Hotel pickup and drop-off
    • Souvenir photos (NOT available to purchase)
    • Alcoholic drinks (NOT available to purchase)

     

    Additional info

    • Refunds will not be issued if tour/activity is missed due to late or non-arrival.
    • Vegetarian option is available, please advise at time of booking if required
    • Not recommended for pregnant women, participants with heart complaints or other serious medical conditions, and wheelchairs
    • Operates in all weather conditions, please dress appropriately Subject to favorable weather conditions. If canceled due to poor weather, you will be given the option of an alternative date or full refund All passenger weights MUST be MAX of 150 KG
    • A minimum of 1 (one) person per booking is required.

     

    ***Seating is first come first serve. There are a Maximum of 22 seats available per sitting.***

     

    Available Dinner Times

    • 6:30 PM
    • 8:10 PM
    • 9:50 PM
    • And there is a Tea Break @ 5PM A standard menu of sandwiches and cakes will be served to all the guests in this session. Drinks like tea, coffee, juices are all included. Total duration of the experience is 90 minutes. This sitting is $138 per person

     

    Transportation to Dinner in the sky will be determined once we have a total count of participants. An additional fee will be assessed for transportation. You can get your own transportation (uber, taxi, etc.) if you see fit.

     

    ******Cancellation Policy All sales are final and incur 100% cancellation penalties.

  • 11. WHAT IF I DON’T HAVE A ROOMMATE?

    You do have the option to get a single occupancy room there is an additional fee.. If you would prefer not to travel alone, we can match you with another traveler. If you are a single traveler seeking a roommate, please fill out our personality questionnaire at the end of the registration form so we can better match you. We cannot guarantee that we will find you a roommate.

  • 12. WHAT IS THE PAYMENT SCHEDULE?

    After the deposit has been paid, Monthly minimum payments are divided evenly across the trip balance. Monthly minimum payments towards balance is required and will be automatically deducted. FINAL payment must be made by September 20, 2018.  Failure to meet this deadline will result in your trip being canceled and your money being refunded as per the refund policy. Insurance is highly recommended.

  • 13. TRAVELERS WHO NEED SPECIAL ASSISTANCE ON TOURS/AND OR CRUISES?

    You must report any disability requiring special attention while on tour or on cruise at the time the reservation is made. We will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so nor responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. eBiz Travel and its vendors cannot provide individual assistance to a vacation participant for walking, dining, getting on and off coaches, cruise ships, and other vehicles, or other personal needs. A qualified and physically able companion should accompany travelers who need such assistance. If we are not notified at time of reservation of any disability requiring special attention, eBiz Travel and its vendors reserve the right to cancel your booking or terminate your vacation if your special needs or disabilities are not suitable for the vacation, are incompatible with other travelers, or if you are not traveling with a companion who provides all the assistance you require. eBiz Travel nor  its vendors will not refund or cover any costs or expenses incurred for cancellation, booking, or termination of the vacation. Cancellation penalties, as above, apply. Please see Terms and Agreement for detailed information about Travelers who require special assistance

  • 14. CAN I SMOKE?

    Smoking is not allowed on transportation. This includes cigarettes, e-cigarettes, cigars, e-cigars or any other smoking device. If you require a smoking room a request may be submitted, but we cannot guarantee availability

  • 15. CAN PETS GO ON THIS VACATION?

    Pets are not allowed on this trip.

  • 16. WHAT HOTEL(S) ARE WE STAYING AT?

    Hilton Garden Inn Dubai Mall Of The Emirates

     

    Please note that all rooms are allocated at the discretion of the hotel and cannot be guaranteed. Hotels are subject to change.

  • 17. WHAT ARE THE TERMS AND CONDITIONS?

    Click here for terms and conditions.

  • 18. HOW MUCH SHOULD I TIP ?

    Tipping

    Many restaurants include a service charge, which will be clearly identified on your checks; for those that do not, a tip of 10% to 15% is appropriate.

  • 19. SHOULD I DRINK THE WATER?

    Although desalinated water is perfectly safe to drink, contaminants from the pipes leading to homes and offices may affect the taste, so residents prefer to drink bottled water or use a water dispenser

     

  • 21. THINGS THAT ARE ILLEGAL IN UNITED ARAB EMIRATES

    1. Don’t drink in public: Travelers and expats can also imbibe at licensed hotels, but don’t overdo it. Public inebriation is not tolerated here, so go easy on that all-you-can-drink champagne brunch, nightclub or bar binge. Once you step out of the venue and appear even slightly tipsy you may be charged.

    2. Don’t do drugs: Dubai has a zero tolerance policy towards possession, use and selling of illicit substances.

    3. No Song & Dance: Playing loud music and dancing in the streets is one of the things not to do in Dubai.

    4. Watch your mouth: Bite your tongue and keep the insults, profanity and vulgar language to yourself. And do not under any circumstances spout any blasphemous or disparaging remarks against Islam in Dubai.

    5. No public displays of affection: Public displays of affection are considered indecent in Dubai, so keep your make-out sessions completely private.

    Watch Your Photography: it is considered rude and intrusive to snap shots of people, especially women, without expressed permission.

    6. No Nudity: This one should go without saying, but nudity is not allowed in public places. Appropriate swim wear is okay at the beach, pool or water parks, but women must refrain from going topless. And men, keep that six-pack undercover and put a shirt on when walking through the streets, even on the jogging paths.

    7. Keep Style Sensible: There has been a recent crackdown on women wearing tight, short, low-cut, skimpy or suggestive clothing in public spaces. You’ll see signs about this modesty campaign posted in the Dubai malls.

    8. Keep Your LGBT Lifestyle on the QT: While other places in the world are getting more accepting of LGBT lifestyles, the UAE is definitely not a place to flaunt it. Any sexual relations outside of a traditional heterosexual marriage is considered a crime in Dubai.

     

    Please take the opportunity to conduct additional research.

     

  • 22. ABOUT THE GOLD SOUK

    About the Gold Souk: Whether or not you're ready to buy, a stroll through the dazzling Gold Souk is a must. The stores also offer platinum, diamonds and occasionally silver, and the government keeps tight control over the quality of all the merchandise, so rest assured that your purchases will be genuine. If something in the window catches your fancy, be sure to barter — persistent protest capped with a walkaway will get merchants to drop their asking price by as much as half.

  • 23. WHAT IS THE CANCELLATION POLICY?

    Cancellation charges

    The following cancellation charges apply.  Period before departure Cancellation date within which written Charge notification is received at Per Person our offices.  Balance due by September 20, 2018

     

    • Up to Balance Due Date  -  Deposit Only + Processing Fee
    • 64-22 days prior to departure 20% of total price.
    • 21-8 days prior to departure 30% of total price.
    • 7-1 days prior to departure 50% of total price.
    •  On departure day and later 100% of total price.

     

    Alterations or cancellations by you after commencement of travel and unused services. We will do our best to implement any changes to your arrangements you request once they have commenced, but we cannot guarantee this will be possible. In the event of such amendments being made you will be liable for any cancellation charges that may be levied for the services originally booked, and for the cost of booking the revised arrangements and the arrangements themselves. As a basic principle, no refunds will be paid to clients who do not complete a trip. However where we ourselves are able to obtain a refund from hotels or principals for services not used, we will pass this on to you, less any administration charges. If you have taken out travel insurance you may, depending on the details of your policy, be able to recover the cancellation charges. If we change your trip

     

    We start planning the trips we offer many months in advance. Occasionally, we have to make changes to itineraries, hotels and other details both before and after bookings have been confirmed. While we always endeavor to avoid changes and cancellations, we must reserve the right to do so. However, we will only cancel your confirmed booking after balance due date where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of ‘force majeure’ as defined herein. We will not cancel after this date for any other reason.

     

    There will be 2 attempts to rectify late payments or declined payments. After that your trip will be canceled and a refund will be given based on the cancellation policy. Refunds can take up to 30 calendar days.

     

    FINAL payment must be made by September 20, 2018.  Failure to meet this deadline will result in your trip being canceled and your money being refunded as per the refund policy. Insurance is highly recommended.