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FREQUENTLY ASKED QUESTIONS

Have Questions? Can't find all of the information you need?  Check out our frequently asked questions and answer section below. If you still need assistance, contact our office with your questions. THE LAND ONLY PACKAGE PRICE IS $2654 / PER PERSON/DOUBLE OCCUPANCY. THE SINGLE SUPPLEMENT IS + $400. TOTAL SINGLE OCCUPANCY PRICE IS $3054

 

  1. CAN PEOPLE FROM THE USA TRAVEL TO CUBA LEGALLY?
  2. WHAT DOCUMENTS DO I NEED TO TRAVEL?
  3. DO I NEED TO REGISTER?
  4. WHAT IS INCLUDED IN THE PRICE?
  5. WHAT IS NOT INCLUDED IN THE PRICE?
  6. DO I REALLY NEED INSURANCE?
  7. CAN I STAY AN EXTRA DAY
  8. CAN CHILDREN ATTEND?
  9. HOW MUCH MONEY WILL I NEED TO BRING?
  10. AIR TRAVEL INFORMATION
  11. CAN I PURCHASE ALCOHOL AND CIGARS IN CUBA TO BRING BACK HOME?
  12. ARE PETS ALLOWED?
  13. WHAT ABOUT ELECTRICAL OUTLETS?
  14. WHAT IS THE CANCELLATION POLICY?
  15. WHAT IS THE POLICY FOR NAME CHANGES?
  16. WHAT ABOUT ADDITIONAL EXCURSIONS/TOURS?
  17. WHAT IF I DON’T HAVE A ROOMMATE?
  18. WHAT IS THE PAYMENT SCHEDULE?
  19. WHAT ARE THE BENEFITS OF GROUP TRAVEL TO CUBA?
  20. ARE THERE ADD-ON EXCURSIONS/TOURS?
  21. WHAT ARE THE GOVERNMENT REPORTING AND ALERT SITES FOR CUBA TRAVEL?
  22. WHAT ARE THE TERMS AND CONDITIONS?

 

 

 

Can people from the USA travel to Cuba legally?

President Obama has greatly expanded legal Cuba travel for Americans. You can go to Cuba legally without a license or paperwork as long as your purpose of travel fits into one of these US government approved categories. We will be traveling to Cuba on the  Any type of support for the Cuban people (people to people). Purely touristic travel such as relaxation stays at all-inclusive beach resorts is prohibited. (back to top of page)

 

What documents do I need to travel?

You must have a Cuban Tourist Visa; sometimes referred to as a Cuban Visitor card to enter Cuba, together with a current passport (valid for one month following your departure date). These two documents are all you need to go to Cuba legally. The Cuban tourist visa is valid for 30 days and can be renewed in Cuba for another 30 days. The cost of a Cuban Visa is usually included in the price of your round trip airline ticket. We will facilitate you getting one if it is not. On information on how to apply for a passport please visit our News You Can Use page.

 

An Example of Cuban Visa. Click here to view  .  (back to top of page)

 

Do I need to register?

Yes you need to register for this trip in order to secure your hotel rooms. Please click here to register. Once you complete the registration form, please submit your deposit via the PayPal link provided on the registration page. You will NOT be registered until your deposit is received.  (back to top of page)

 

What is included with the price?

All rates are in U.S. Dollars, per person

The base price for this trip is $2654 Double Occupancy $3054 Single Occupancy includes:

 

  • US Department of the Treasury authorized people-to-people Cuba travel
  • Havana airport and hotel transfers for arrivals on tour start and end days
  • Quality Cuban hotels
  • An expert English speaking Cuban guide throughout the program
  • Luxury air-conditioned bus and professional driver (bottled water on the tour bus)
  • All activities, entrance fees, services, speakers and meetings in tour itinerary
  • Flexible monthly tour payment options
  • Emergency telephone and Internet access to America from Cuba
  • Cash advances for participants facing money problems while in Cuba
  • Ongoing support from our US and Cuban staff before, during and after travel    (back to top of page)

 

What is not included in the price?

  • Round trip air - Inventory for air has not been released. Will update when we have a quote. You are always welcome to purchase your own airfare.
  • Gratuities for tour guide, bus driver, chambermaids, restaurant staff, porters. Please see our “Money Matters Page
  • We strongly recommend trip interruption and cancellation insurance. See Travel Insurance here.
  • Cuban tourist visa supplied with air charter ticket
  • Cuban medical insurance
  • Meals & drinks other than what is stated in the included items.
  • Personal expenses such as souvenirs, add-on excursions/tours.    (back to top of page)

 

Do I really need insurance?

Protection Insurance can prevent you from incurring a financial loss before your trip. Should you have to cancel for any of the following reasons: (Illness, Injury, Death, Unannounced Strike, Hijacking, Jury Duty, Court Ordered Appearance or Traffic Accident). For specific reasons that qualify for a refund please click here. Insurance cost for this trip is approximately $74 for the standard policy and $102 for the explorer policy. The Cuban Medical Insurance is very limited. We strongly recommend trip and cancellation insurance.  (back to top of page)

 

Can I stay and extra day?

Yes you can stay an extra day in Havana, post trip. If you are interested please contact our office. (back to top of page)

 

Can children attend?

Yes, children will be able to go on vacation Youth 11 years old at time of travel get a 25% discount. Kids under 2 years go for free. (back to top of page)

 

How much money should I bring?

It depends on your spending habits, but here is a suggestion. Carefully evaluate daily spending needs prior to departure. A minimum of $100 per day is recommended. It is better to plan to take more money than to get caught short of funds. If you require an emergency cash advance our Havana office will provide assistance. For additional information on budgeting for your trip. Check out Budget Your Trip website here.  Also please check our "Money Matters" page.  (back to top of page)

 

Air travel information?

Airfare will be announced once the airline has released their inventory for the month of December. It can be added on to your vacation which will allow for a small deposit and monthly payments, or you can purchase airfare at your convenience. As long as you arrive on the date the tour begins, there will be transportation available to pick you up from the airport. You must arrive in Havana to take advantage of transportation. Air is not included in land package This information will be shared in our newsletter, so please sign up if you haven't already.  (back to top of page)

 

Can I purchase alcohol and cigars in Cuba to bring back home?

Yes you can! The Obama administration eliminated the $100 limit on the value of Cuban rum and cigars that American travelers can bring back from the island. Cuban rum and cigars will now be subject to the same duties as alcohol and tobacco from other countries, meaning most people will be able to bring back as many as 100 cigars and several bottles of rum. High-end Cuban cigars can sell for more than $100 apiece outside Cuba, meaning every U.S. traveler can now legally bring back many thousands of dollars in Cuban products. The previous limit restricted travelers to a combined value of $100 in rum and cigars. (CNBC 10/14/16 ) But play it safe and double check with the US Government rules for legal Cuba travel. Ph: 1-800-540-6322 or visit the OFAC website. (back to top of page)

 

Are pets allowed?

Unfortunately, pets will not be allowed on this trip. (back to top of page)

 

What about electrical outlets?

Although the power supply in Cuba is mainly 110 volts, most of the modern hotels have dual voltage with all the sockets in the room being 220 volts. Usually in the bathroom there is an 110 volt socket suitable for shavers and charging batteries.   A 4 gang 13 amp extension lead could well prove very useful. All UK appliances will work in Cuba and all you will need is an adapter. You may want to consider bringing a surge protector with any other adapters you may bring. (back to top of page)

 

What is the cancellation policy?

Notice of tour cancellation must be received by email or courier.

 

Cancellation after registration and 45 days prior to travel. Non-refundable deposit will be credited to future travel with eBiz Travel Cuba explorations or your deposit can be transferred to another traveler of your choice.

 

Cancellation 44 to 20 days prior to departure. Loss of tour cost, however 50% of the paid portion of tour cost can be applied to future travel with eBiz Travel Cuba explorations

 

Cancellation 19 days prior to departure. Loss of all payments received, however tour deposit can be applied to future travel with eBiz Travel Cuba explorations. Refunds and credits are not offered to participants who arrive late for or depart early from a tour, or to travelers who don’t show up for services and activities.

 

Note on sharing rooms. If you cancel your tour and were sharing a room with another tour participant the cost of a single room supplement will be deducted from your refund (if any). If no refund is forthcoming, your tour deposit will be applied to the single room supplement.

 

Cancellation refunds - eBz Travel reserves the right to cancel a tour prior to departure for reasons beyond its control such as natural disaster, political, economic or social instability, and acts of war, terrorism or God in Canada, the US, Cuba or neighboring countries. In such an event, all moneys the traveler has advanced to eBiz Travel for ground costs (services while in Cuba) will be credited to you for future travel with eBiz Travel Cuba explorations. These moneys do not include air tickets or travel insurance costs. Refunds can take up to 30 days.

 

ALL NO SHOWS WILL BE ASSESSED A 100% CANCELLATION FEE. (back to top of page)

 

What is the policy for name changes?

There will be a $100 name change fee (excluding changing Sue to Susan; Bill to William, etc.) for any name changes made.  (back to top of page)

 

What about excursions and tours?

Add-ons are additional excursions/tours in each city. The total of those add-ons will be added to your monthly payment until paid off. Your deposit will remain $310, the add ons are additional and will reflect in all future payments until paid off. (back to top of page)

 

What if I don’t have a roommate?

You do have the option to get a single occupancy room there is an additional fee of $400. If you would prefer not to travel alone, we can match you with another traveler. If you are a single traveler seeking a roommate, please fill out our personality questionnaire at the end of the registration form so we can better match you.  (back to top of page)

 

What is the payment schedule?

Monthly payment plan available for a one-time $49 set-up and processing fee. The balance of the vacation package, after your deposit, will be divided into 9 equal payments from February 15, 2017 thru October 2017. Final Payment Due By October 20, 2017. Deposit $310 + $49 processing fee; non refundable. All monthly payments are due by the last day of the month, except for the final payment. Those travelers wishing to pay in full, please complete registration form and advise in the comment section of the form. An invoice will be generated from our office.

 

Here is the payment plan:

$2654 Double Occupancy w/o Air Package

$3054 Single Occupancy w/o Air Package

Initial Deposit  - $310 + $49 processing fee - Non Refundable

Final Payment - $260 October 2017

 

All packages must be paid in full no later than October 15, 2017

You will receive an invoice by email confirming your balance due, and payment schedule in January.

 

Payments will be deducted automatically using the credit card you have on file, on the due dates corresponding to the payment plan. If you would like to change your credit card, please call eBiz Travel to adjust your payment schedule. (back to top of page)

 

What are the benefits of group travel with eBiz Travel to Cuba?

Things in Cuba change constantly and guidebooks are out of date before they hit the bookstores. Our full time staff in Havana are on top of what’s possible and what is not.

We develop our tours together with the most prestigious Cuban organizations, personalities and institutions. Our Cuban staff and partners are prompt, reliable and deliver. You’ll not be disappointed.

 

Best value for money :: As you are only in Cuba for a brief period we ensure you see and do as much as possible to experience authentic Cuban culture on our small group tours. Our programs include a full schedule of activities. (back to top of page)

 

Are there any add-ons excursions/tours?

Yes, there are add-on's. Please visit our itinerary page.   (back to top of page)

 

What are the Government reporting and alert sites for Cuba Travel?

 

What are the terms and conditions?

Click here for terms and conditions   (back to top of page)

 

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