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C U B A

 

TERMS AND CONDITIONS

 

 

 

 

 

 

 

Funds held in trust

 

All client deposits and payments are held in trust until a tour is ready to proceed. Only then are vendor and supplier payments made. Your funds are protected.

 

An insured agency

 

eBiz Travel is ensured by it's supplier $4,000,000 liability insurance and $4,000,000 errors and omissions insurance for client protection at all stages of travel.

 

Tour registration

 

All participants must register online to qualify and be accepted on to a tour.

 

Lifetime tour deposits

 

A non-refundable tour deposit of $310 (unless otherwise stated) is required upon registration. If you cancel your tour, your deposit can be applied to any tour in the future or transferred to another traveler of your choice. Registrations are processed on a first come, first served basis and subject to availability. Tour deposits will only be returned if eBz Travel cancels or changes tours dates.

 

Balance of payment

 

Balance of payment is due 50 days prior to departure. Registrations received and confirmed by eBz Travel less than 50 days prior to departure are payable in full at the time of tour confirmation.

 

Payment methods

 

We accept Visa, MasterCard, American Express, Discover and Diners Club credit cards, personal checks for travel payments. All payments will be made thru PayPal. No exception.

 

Missed payments

 

eBiz reserves the right to deny tour participation to any applicant who misses scheduled tour payments and for applicants whose credit cards are declined.

 

Travel insurance

 

Travel cancellation and trip interruption insurance is not included in tour cost. eBiz Travel accepts no responsibility for traveler illness or accidents of any kind prior to or during travel. Travel cancellation and trip interruption insurance policies may refund travel costs because of illness, injury or accidents. We strongly encourage purchase of travel cancellation and trip interruption insurance. Please see the Cuba travel insurance plans of World Nomads.

 

Cancellation penalties

 

Notice of tour cancellation must be received by email or courier.

 

Cancellation after registration and 45 days prior to travel. Non-refundable deposit will be credited to future travel with eBiz Travel Cuba explorations or your deposit can be transferred to another traveler of your choice.

 

Cancellation 44 to 20 days prior to departure. Loss of tour cost, however 50% of the paid portion of tour cost can be applied to future travel with eBiz Travel Cuba explorations

 

Cancellation 19 days prior to departure. Loss of all payments received, however tour deposit can be applied to future travel with eBiz Travel Cuba explorations.

Refunds and credits are not offered to participants who arrive late for or depart early from a tour, or to travelers who don’t show up for services and activities.

 

Note on sharing rooms. If you cancel your tour and were sharing a room with another tour participant the cost of a single room supplement will be deducted from your refund (if any). If no refund is forthcoming, your tour deposit will be applied to the single room supplement.

 

Cancellation refunds

 

eBz Travel reserves the right to cancel a tour prior to departure for reasons beyond its control such as natural disaster, political, economic or social instability, and acts of war, terrorism or God in Canada, the US, Cuba or neighboring countries. In such an event, all moneys the traveler has advanced to eBiz Travel for ground costs (services while in Cuba) will be credited to you for future travel with eBiz Travel Cuba explorations. These moneys do not include air tickets or travel insurance costs. Refunds can take up to 30 days.

 

Please see the Cuba travel insurance plans of World Nomads

 

eBiz Travel reserves the right to cancel a tour as a result of too few participants, in which case all monies collected from clients will be refunded, except for air tickets or travel insurance costs, which are non-refundable.

 

Tour price reductions

 

We reserve the right to decrease tour prices to fill prepaid rooms and services. If a tour price is decreased a traveler who paid a higher price will not be reimbursed the difference. We also reserve the right to increase tour prices when our hotel rooms or services costs increase. However, we will honor the price a traveler signed up for at the time of their registration.

 

Included package services

 

Unless noted as “not included,” your tour (Cuba ground services) include transportation and accommodations on the island, all breakfasts, and lunches and dinners as noted in your itinerary, admissions and entrance fees, airport pick-up and return (transfers) as described in itinerary, and a licensed bilingual guide/translator, and licensed bus chauffeur. Specific inclusions and exclusions in the itinerary you have purchased will govern in all matters above.

 

Cuban medical insurance

 

As of May 1, 2010, the government of the Republic of Cuba requires all visitors to have secured and purchased Cuban approved travelers health coverage before arriving on the island. Cuban Medical insurance is usually included with airfare. If the airline used does not offer we can assist you in obtaining it.

 

Single travelers

 

If you are traveling alone, upon request, we will attempt to secure a roommate for you of your gender and generation. We make every effort to accommodate single travelers seeking roommates, but we can make no guarantees. If this is the case you will be required to pay a single room supplement.

 

Tour content changes

 

eBiz Travel and its vendors make every attempt to insure tour itinerary information is accurate. However, in circumstances beyond our control, changes may occur. We therefore reserve the right to change itinerary activities and substitute hotels whenever necessary without notice.

 

Tour hotel changes

 

Availability of hotels in Cuba is always problematic because there are not enough rooms to meet demand. Should promised hotels be changed by Cuban governmental agencies and suppliers, we make every attempt, where and as possible, to secure accommodations of similar cost and quality. If the substituted hotel is of a lesser cost, eBiz Travel and its vendors will attempt to compensate guests upon return for the net difference in price of the hotel cost component of the tour package.

 

Tardiness and no-shows

 

We cannot offer refunds to participants who arrive late or depart early from a tour for any reason, or for no-shows. Please be mindful of time management. Those who are late to transportation to excursions and/or tours may be left behind.

 

eBiz Travel obligations and limitations

 

eBiz Travels vendors act solely as an arranger of travel suppliers (transport, hotels, restaurants, activity providers and sites) that are independent parties over which we exercise no direct control. We shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment of any nature or kind whatsoever, to you or your traveling companions, or group members, resulting from the acts, omissions or negligence of anyone other than eBiz Travel and its vendors employees acting properly on your behalf.

 

US resident travelers

 

US residents are warmly welcome to participate in our tours, all of which meet US government regulations. However US travelers are required to affirm they qualify for US-Cuba travel, and are solely responsible for any US government actions that may arise as a result of their travel to Cuba. Please see the website Legal Cuba Travel for information on US travel to Cuba.

 

Respect for Cuban laws

 

All tour participants are expected to obey the laws and regulations of Cuba and failure to do so will relieve eBz Travel and its vendors of any and all obligations it may otherwise have to the offending tour participant. Participants denied entry into Cuba will have no claim against eBz Travel

 

Participant good behavior

 

eBz Travel reserves the right to exclude a tour participant from all or part of a program if the tour participant’s conduct before departure or during the tour appears likely to endanger or impede the safe, comfortable or happy progress of a tour. In such case, the offending tour participant forfeits any claims – financial or legal – against eBz Travel

 

Right to deny services

 

eBz Travel may refuse service to any applicant, registrant or participant whose behavior or actions are deemed racist, sexist, homophobic, or hostile towards Cuban society and culture.

 

Conditions in Cuba

 

You should be aware that Cuba has particular features, which may or may not appeal to you, including weather, food, water, local customs, etc. Its living standards, practices and conditions with respect to the provision of utilities, services and accommodation at your destination are different. Such standards may not be comparable to those you would expect from similar establishments in Canada or the United States.

 

Limits to ground services

 

We have made every effort to accurately describe the conditions at destination. If you have a problem with the services provided at destination, please contact your eBz Travel representative and give notice in writing. If you cannot resolve your problem at the destination, please write to eBz Travel within five days of your return. Note: All hotels undergo routine maintenance and renovations. If we are advised of any significant change, which may affect your enjoyment of the package, we will do our best to inform you in advance.

 

Client information accuracy

 

Website users warrant that any personal information you provide to eBz Travel through this site is accurate and true.

 

Client confidentiality

 

Conversely eBz Travel guarantees that under no circumstances will it share your personal information with any agency, government, organization or private concern unless absolutely necessary to ensure your safe and efficient travel to and from Cuba. Note: It is the responsibility of each participant to properly inform eBz Travel of any medical problems or special dietary requirements on your registration form. Please consult our information privacy and policy website.

 

Website accuracy

 

eBz Travel attempts to provide on this site information that is as accurate and up-to-date. However, the information on eBz Travel websites is presented “as is.” In using our websites you accept that eBz Travel makes no warranty regarding the accuracy, currency or fitness of the information contained within its sites. Inasmuch as eBz Travel may provide links to other sites on the Internet, you accept that eBz Travel bears no responsibility for the accuracy of the information presented in linked websites.

 

Limits to website liability

 

This disclaimer includes any and all claims arising from the malfunctioning, performance or nonperformance of this site with respect to travel reservations or tour registrations. If, notwithstanding this disclaimer, eBz Travel is found liable for any injury, loss, damage or claim, eBz Travel limits its liability to the amount of fees or service charges paid to us by the claimant.

 

Questions or clarifications?

 

We welcome any inquires, are glad to discuss any points of concern, unclear matters, or answer questions in general about our Terms and Conditions. Click here to contact us.

 

 

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